IAmProCleaning
  1. 1Business
  2. 2Clients
  3. 3Services
  4. 4Prices
  5. 5Contracts
  6. 6Booking
  7. 7Areas
  8. 8Payments
  9. 9Team
  10. 10Access
  11. 11Legal
  12. 12Tools
  13. 13Brand
  14. 14Launch
  15. 15Features
  16. 16Logo
  17. 17Send
0 answered

IAmProCleaning × Zentorum

Let's build it the way you want.

Tell us how your business works and pick the features you want. After this, we won't need to ask you again.

It takes about 20 minutes. Your answers save as you go, so you can stop and come back later.

Let's start
  1. 01Business
  2. 02Clients
  3. 03Services
  4. 04Prices
  5. 05Contracts
  6. 06Booking
  7. 07Areas
  8. 08Payments
  9. 09Team
  10. 10Access
  11. 11Legal
  12. 12Tools
  13. 13Brand
  14. 14Launch
  15. 15Features
  16. 16Logo
  17. 17Send

01Step 1 of 17

You and your business

The basics, in your words.

Business typeRequired

How the business is set up.

States you work inRequired

Tick every US state where you take jobs.

Your name and roleRequired
What kind of address is it?Required

Google treats each kind in its own way, so this tells us how to list you.

Show your address, or only your areas?Required

/ If you work from home or have no shop front, pick "Areas only".

02Step 2 of 17

Who you clean for

This decides which questions you see next.

Who are your clients?Required

/ Pick all that fit.

Which 2 or 3 do you want more of?Optional

/ We'll build your site around these.

Active clients right nowRequired

Your best guess is fine.

Jobs you turn downOptional

We won't offer these on the site.

03Step 3 of 17

Your services

Add each service the way you sell it.

Your services

List every service you offer, in your own words. We'll build your site and booking around this list.

    No services yet. Add your first one.

    Which service should we push hardest?Optional

    Add a service above first.

    Who brings supplies and equipment?Required

    Pick one.

    04Step 4 of 17

    Prices and quotes

    How you price and quote. Your numbers stay private.

    Your prices stay private. Nobody sees them unless you choose to show them in question 25.

    Prices on the new site?Required

    You can change this later.

    What you ask a home client before you priceRequired if it applies

    We'll ask these on the booking form.

    Extra charge for evenings, weekends or holidays?Optional
    Which jobs need a deposit?Required

    Tick every one that applies. The amounts go in your price list.

    Sales tax on any service?Required

    Rules differ by state. Your accountant will know.

    Card feesRequired

    Who pays the fee when a client pays by card.

    05Step 5 of 17

    Business contracts

    Only for your business clients.

    Your usual contract, and the notice to end itRequired

    Pick one length and one notice.

    LengthRequired
    Notice to end itRequired
    How quotes go out todayRequired

    Pick the closest.

    A scope of work for each siteRequired

    A scope of work lists every task and how often it's done.

    How business clients payRequired

    Tick every one that applies.

    Any client with several sites on one bill?Required

    One account, many buildings.

    Who signs contracts?Required

    The person whose name goes on the signature line.

    Can you send a certificate of insurance (COI) when a client asks?Required if it applies
    Paperwork clients ask you forRequired if it applies

    Tick what comes up. We'll keep it one click away.

    Yearly price review in contracts?Optional
    Do you bid on tenders or RFPs?Optional

    / Formal requests for bids from companies or public buyers.

    Where you bidOptional
    More than one login per client company?Required if it applies

    For example, a facility manager and someone in accounts.

    06Step 6 of 17

    Booking rules

    How clients book, cancel and move visits.

    How should new clients book online?Required
    How online bookings workRequired if it applies
    Notice and booking windowRequired if it applies

    The least notice you need, and how far ahead people can book.

    Arrival time shown asRequired

    What the client sees when they book.

    Gap between jobs, and most jobs per crew in a dayRequired
    Cancel rulesRequired

    Free cancel up to how many hours before? Is there a late-cancel fee, or a fee when the crew can't get in? Put the amounts in your price list.

    Late-cancel feeRequired
    No-access feeRequired
    Moving or skipping a visitRequired if it applies

    How many times a month, and how late they can do it.

    Longest pause on a home planRequired if it applies
    Days you're closedRequired
    Someone books from outside your areaRequired

    What should the site do?

    Can clients ask for a named cleaner?Optional

    07Step 7 of 17

    Where and when

    Your area, your hours and your days off.

    How far you travelOptional

    Pick a distance, and tell us if you charge to go further.

    Hours you cleanRequired

    Tick the times you take jobs on each day.

    Monday
    Tuesday
    Wednesday
    Thursday
    Friday
    Saturday
    Sunday
    Emergency or same-day jobs?Optional

    08Step 8 of 17

    Payments and money tools

    How you get paid and which tools you use.

    How do clients pay?Required

    / Pick all that fit.

    When home clients are chargedRequired if it applies
    Card payments go throughRequired

    The tool you use today.

    Who will connect the payment account?Required

    You or your accountant do this yourselves. We never see bank details.

    Tips in the app?Required
    Who gets the tips?Optional
    Who can give refunds or credits?Required

    Tick everyone allowed.

    Late invoicesOptional

    What happens when a client pays late.

    Accounting softwareRequired
    PayrollRequired

    Who runs it, and where to send exports.

    09Step 9 of 17

    Your team

    Who does what, and how your crew works.

    Your teamRequired
    Your cleaners areRequired
    Roles on your teamRequired

    Tick every role you have.

    How cleaners are paidRequired
    How crews travelRequired
    Check-in rulesRequired

    What crews log on their phone.

    Photos on each jobRequired
    Crew phonesRequired

    Who owns them, and which kind.

    Who owns themRequired
    Which kindOptional
    Languages your crew speaksRequired
    Background checks on all staff?Required
    Do crew leads check the work before leaving?Optional
    What we can promise clientsOptional

    Tick only what you already do every time.

    Are you hiring?Optional

    / If yes, we'll add a "Join our team" page.

    10Step 10 of 17

    Access, keys and safety

    How crews get in and stay safe. Never type a code here.

    Keys, fobs and alarms after hoursRequired

    / How you get in. Please don't type any codes here.

    Do you hold client keys?Required
    Who may see access notes?Required
    Do cleaners ever work alone at night?Required
    After-hours dutiesOptional

    What the crew does before leaving, and what to do if an alarm goes off.

    Pets in homesRequired if it applies

    12Step 12 of 17

    Tools, data, apps and messages

    What you use today and what the app should send.

    Texts come fromRequired
    What tool runs each job today?Required

    One answer per row.

    Scheduling
    Quotes
    Invoicing
    Payments
    Payroll
    Client list
    What should we move over?Required

    Tick what you want in the new app, then say who exports it.

    Did your current clients agree to get texts?Required if it applies

    The law needs their consent before we text them.

    Business phone providerRequired if it applies
    Messages the app sendsRequired

    Tick each one you want.

    Texts only betweenOptional
    Marketing texts or emails?Required

    Offers, or a note to clients you haven't seen in a while. These need separate consent.

    Emails and repliesRequired
    Who does the text-message registration?Required if it applies

    Carriers need it before business texts go out. It asks for your EIN, which you type there yourself, never here.

    Apps: web or app stores?Required

    A web app opens from a link. Store apps come from the App Store and Google Play.

    Who owns the developer accounts?Optional
    Any sites with no phone signal?Required

    Basements or warehouses, for example. The crew app will then work offline.

    Who else uses the owner dashboard?Optional

    Add each person, and say whether they may see money. Leave rows empty if it's only you.

    Sees moneyOptional
    Sees moneyOptional
    Sees moneyOptional
    Reports you wantRequired

    13Step 13 of 17

    Brand, photos, Google and web

    How you look and where people find you.

    3 words clients should feel about youRequired
    And the toneRequired
    ColorsRequired
    Websites you like, and whyOptional
    Photos and videos you haveRequired

    / No upload here. We'll ask for them later.

    Can we show your team's faces?Optional
    Where your logo already appearsOptional
    OK to show client names or logos?Optional
    Google Business ProfileRequired
    Main categoryRequired
    ReviewsRequired

    Where your reviews are now, and where new review requests should go. We ask every client, not only the happy ones.

    Your reviews are now onRequired
    New review requests go toRequired
    Other places your business shows upOptional

    Other listings with your name or phone, other domains you own, and old pages that still bring visitors.

    Tracking and adsOptional

    Who holds each account. Names only, never logins.

    Google Analytics
    Search Console
    Meta pixel
    Google Ads
    Plans to run ads?Optional
    New quote requestsRequired

    How you want to hear about them, and how fast you reply.

    How you hearRequired
    How fast you replyRequired
    Languages for the site and appRequired
    Your social pagesOptional
    Where new clients find youOptional

    14Step 14 of 17

    Accounts, launch and who decides

    Who holds what, and when we go live.

    Who holds each one?Required

    Names only, never logins.

    Domain
    DNS
    Website host
    Business email
    Who runs your business email?Required
    Date it must be live, and whyRequired
    Launch in steps or all at once?Required
    Running costsRequired

    Texts, payments, hosting and app stores have small monthly costs. Where should they be billed?

    Who we talk toRequired

    The day-to-day contact, and the person who gives final approval.

    Best way and time to reach youRequired
    Best wayRequired
    How fast you can check our workRequired
    Tell current clients about the new app?Required
    Before and after launchOptional

    / Test with a few real clients first: Yes

    Test with a few real clients firstOptional
    Who updates the site after launchOptional

    15Step 15 of 17

    Pick your features

    49 ideas for IAmProCleaning. Answer each one: Yes, No, or Something similar. You can skip any and come back.

    For your customers

    • Instant price, then book

      Customers pick rooms and extras, see the price straight away and choose a time.

      Do you want this? Instant price, then book

    • Photos when we're done

      After each clean, the customer gets a few photos of the finished rooms.

      Do you want this? Photos when we're done

    • Your home, remembered

      Pets, allergies, products to use or avoid. Every cleaner reads it before arriving.

      Do you want this? Your home, remembered

    • The same cleaner, every time

      Customers ask for their cleaner and skip, pause or move a visit from one link.

      Do you want this? The same cleaner, every time

    • Keys and codes, kept safe

      Door and alarm codes stay locked away, and the cleaner sees them only on the day.

      Do you want this? Keys and codes, kept safe

    • Something missed? Tell us

      Within 24 hours, the customer reports it with a photo, and you book a touch-up.

      Do you want this? Something missed? Tell us

    For your crew

    • A checklist for every room

      Cleaners tick off each room and add a photo where it matters.

      Do you want this? A checklist for every room

    • Want the app in more languages?

      It comes in English. Ask us about Spanish, Portuguese, Polish or another language for your crew.

      Do you want this? Want the app in more languages?

    • Hours and miles, added up

      Shifts and check-ins become a weekly sheet for payroll.

      Do you want this? Hours and miles, added up

    For your business

    • Reviews, asked for you

      After each clean, every customer gets a short “How did we do?” with a link to review you.

      Do you want this? Reviews, asked for you

    • Cleaning plans paid by card

      Weekly or every-two-weeks plans, paid automatically, with skip and pause.

      Do you want this? Cleaning plans paid by card

    • Vacation rental turnovers

      Hosts link their calendar, and a clean is booked after every checkout.

      Do you want this? Vacation rental turnovers

    37 more ideas for IAmProCleaning

    Pick the ones you want. We can build any of them into your app and your site.

    1. You get paid after every clean.No more chasing people for money.
    2. Customers confirm the day before.Fewer crews drive to a locked door.
    3. A cancellation turns into a booking.The slot goes to your waiting list by text.
    4. Your day on one screen.Jobs done, money in, what's still unpaid.
    5. More from every job.Customers add extras with one tap before you arrive.

    Must have

    • 1
      Paid after every clean

      The card on file is charged when the job is done, so you stop chasing people for money.

      Dan gets an email at 11:42: “Thanks, Dan. Here’s your receipt for today’s clean at 14 Gull Lane.”

      Do you want this? Paid after every clean
    • 2
      “Reply YES” the day before

      Customers confirm by text the day before, so fewer crews drive to a locked door.

      Lena’s phone at 6 pm: “Ana is coming tomorrow at 9:00. Reply YES to confirm.”

      Do you want this? “Reply YES” the day before
    • 3
      Cancelled slots fill themselves

      When someone cancels, the slot goes by text to your waiting list and the first yes gets it.

      “A spot opened Thursday at 10:00 on Birch Way. Want it? Reply YES.” Two minutes later: “Booked. See you Thursday.”

      Do you want this? Cancelled slots fill themselves
    • 4
      A deposit for big jobs

      First-time and big jobs pay a deposit, so your biggest days are protected from no-shows.

      The booking screen says: “Move-out clean. A deposit holds your date.”

      Do you want this? A deposit for big jobs
    • 5
      Late cancels, handled for you

      Your late-cancel rule applies on its own, so you don’t have to argue with anyone about it.

      A customer cancels at 8 pm for 9 am, and the app sends the policy you set with the notice.

      Do you want this? Late cancels, handled for you
    • 6
      Today in numbers

      Jobs done, money in and unpaid invoices sit on one screen, so you know your day at a glance.

      Maria opens the app at 5 pm: 6 jobs done, money in today, 2 invoices still open.

      Do you want this? Today in numbers
    • 7
      Extras before the visit

      Customers add windows, the inside of the fridge or laundry with one tap each, so each job earns more.

      Dan taps “Inside the fridge” the night before, and it shows up on Ana’s checklist.

      Do you want this? Extras before the visit
    • 8
      The shortest route

      The app puts the day’s jobs in the order that saves the most driving, so your crew fits in more jobs.

      Ana’s day reads Gull Lane, then Birch Way, then Mill Close, with the drive time under each.

      Do you want this? The shortest route
    • 9
      Profit on every job

      You see what each job really left you after hours, supplies and travel.

      Gull Lane: 3 hours, supplies and 12 miles, set against what Dan paid.

      Do you want this? Profit on every job
    • 10
      Hours to payroll in one click

      Crew hours and miles go to your accountant in one click, so nobody adds up hours by hand.

      Maria taps “Send to accountant,” and the week’s hours and miles for Ana, Lucy and Jamal go out as one file.

      Do you want this? Hours to payroll in one click

    Quality and reputation

    • 11
      Re-clean requests with a photo

      A customer can ask for a re-clean within 24 hours with a photo, and the visit books itself.

      Dan sends a photo of the oven door. The app books Ana back for Thursday at 9:00.

      Do you want this? Re-clean requests with a photo
    • 12
      Damage reports, ready for insurance

      If something breaks, you have photos, the time and a note in one place for your insurer.

      Lucy snaps the cracked vase, adds “Already chipped on the base,” and the report saves with the time.

      Do you want this? Damage reports, ready for insurance
    • 13
      Private phone numbers

      Your crew and your customers can call and text each other without seeing each other’s real number.

      Ana taps “Call Dan” and Dan’s phone shows “IAmProCleaning,” not Ana’s own number.

      Do you want this? Private phone numbers
    • 14
      A fair crew scorecard

      On-time visits, ratings and re-cleans for each cleaner, so bonuses are fair and easy to explain.

      Ana’s card shows her on-time visits, her ratings and her re-cleans for the month, next to Lucy’s and Jamal’s.

      Do you want this? A fair crew scorecard
    • 15
      “We miss you” in one tap

      Customers who haven’t booked in 6 weeks get a friendly text with one tap from you.

      Maria taps “Send” and Lena reads: “Hi Lena, it’s been a while. Want us back at Birch Way?”

      Do you want this? “We miss you” in one tap
    • 16
      Move or skip a visit

      Customers move or skip a visit with one tap, inside the rules you set, so your phone stays quiet.

      Lena moves Friday to Monday. The app only offers days that fit your rules.

      Do you want this? Move or skip a visit
    • 17
      Pause instead of cancel

      Customers going away pause their plan instead of cancelling, so you keep them when they come back.

      “Pause my plan until 6 January.” The visits come back on their own after that date.

      Do you want this? Pause instead of cancel
    • 18
      Safe check-in on solo jobs

      A cleaner working alone checks in, and one press of a help button alerts you.

      Lucy taps “Help” at Mill Close and Maria’s phone shows where she is and when she pressed it.

      Do you want this? Safe check-in on solo jobs

    Growth

    • 19
      Next free time on your website

      Visitors see your next open slot live on the site, so they book while they’re still interested.

      The home page says: “Next free time: Thursday 10:00.”

      Do you want this? Next free time on your website
    • 20
      “Which clean do I need?”

      A 4-tap quiz tells a new customer whether they need Regular, Deep or Move-out, then takes them to booking.

      “Moving out? Yes.” The answer: “Move-out clean,” with a “Book it” button under it.

      Do you want this? “Which clean do I need?”
    • 21
      A page for offices

      Business customers get their own page and their own quote form, so office work comes in apart from homes.

      “Office and business cleaning. Tell us your space and we’ll send a quote.”

      Do you want this? A page for offices
    • 22
      A login for property managers

      A property manager books many homes and gets one invoice each month.

      One login, 8 addresses, one November invoice.

      Do you want this? A login for property managers
    • 23
      Pages for each area

      Each area you work in gets its own page, so people find you when they search Google for cleaners nearby.

      “House cleaning in Port Ellery,” with your reviews and the next free time.

      Do you want this? Pages for each area
    • 24
      Refer a friend

      When a customer brings a friend, both of them get a free extra, so your best customers bring you more.

      Dan shares his link. Lena books, and both get “Inside the fridge” free on their next clean.

      Do you want this? Refer a friend
    • 25
      Gift a clean

      People can buy a clean as a gift for new parents, birthdays or a move.

      “A clean for your new place. From Dan.” The card arrives by email with a link to book.

      Do you want this? Gift a clean

    For your business clients

    • 26
      Your clients' own portal

      Each business client logs in and sees its schedule, past visits, reports and invoices, so they stop calling to ask.

      Lucy, office manager at Gull Lane Clinic, opens the portal: next clean tonight, last report Tuesday, 1 invoice open.

      Do you want this? Your clients' own portal
    • 27
      Proof every visit happened

      The crew checks in and out on site with time, place and before and after photos, so a "nobody came" call ends in one screenshot.

      "Ana and Jamal, Birch Way Gym. In 9:02 pm, out 11:47 pm. 6 photos."

      Do you want this? Proof every visit happened
    • 28
      Quality scores, room by room

      Your crew lead scores the restrooms, kitchen and lobby with photos, and the client gets the score, so quality is something they can see.

      "Mill Close Offices, Tuesday night. Restrooms 10/10, kitchen 9/10: sink missed, fixed Wednesday."

      Do you want this? Quality scores, room by room
    • 29
      Walk-through to signed quote

      You walk the building, note the rooms and how often, and send a clear proposal they sign online before you leave the parking lot.

      Maria walks Port Ellery Dental, taps "Send", and the office manager signs on her own phone.

      Do you want this? Walk-through to signed quote
    • 30
      Extra jobs in one tap

      A client reports a spill or books an extra clean with a photo and can follow it until it's done, so nothing gets lost in a text thread.

      "Coffee spill, 2nd floor, Mill Close Offices." Status: Dan on the way. Then: Done, with an after photo.

      Do you want this? Extra jobs in one tap
    • 31
      A QR code on every site

      Staff scan a code in a restroom or kitchen to report a problem or see when it was last cleaned, so small issues reach you before the manager does.

      A sticker by the sink at Birch Way Gym: "Last cleaned 6:40 am by Lena. Something wrong? Tap here."

      Do you want this? A QR code on every site
    • 32
      One account, many buildings

      Property managers and chains get one login and one bill, with a report for each site, so bigger clients find you easy to work with.

      The property manager for Mill Close and Port Ellery sees 5 buildings on one screen and one monthly bill.

      Do you want this? One account, many buildings
    • 33
      The monthly report, sent for you

      Visits done, scores, fixed issues and photos go to each client every month on their own, so they have proof to forward to their boss.

      April 1: "Gull Lane Clinic, March: 22 visits, average score 9.6, 2 issues fixed."

      Do you want this? The monthly report, sent for you
    • 34
      Invoices the way offices pay

      Monthly invoices on each client's terms, with their PO number, polite reminders and online payment, so business invoices get paid without you chasing.

      Lucy gets the March invoice with PO number and every visit listed. Day 31: a friendly reminder with the pay link.

      Do you want this? Invoices the way offices pay
    • 35
      Their paperwork, one click away

      Your insurance certificate, bonding and crew checks sit in one folder clients download themselves, so you stop emailing the same files.

      The property manager at Mill Close taps "Insurance certificate" and the file opens.

      Do you want this? Their paperwork, one click away
    • 36
      Supplies that never run out

      Track paper, soap and bin liners per site. The client approves the refill and it goes on their bill, so supplies become extra sales.

      "Gull Lane Clinic: paper towels low. Approve refill?" Lucy taps Yes. Tonight's job sheet for Jamal says "Bring 2 cases".

      Do you want this? Supplies that never run out
    • 37
      Bid in minutes, not evenings

      Measure the site on the walk-through and you'll see the hours and crew size the job needs. You set the price yourself, so your quote goes out the same day, not after a late night with a spreadsheet.

      "Mill Close Offices: 6,200 sq ft, 3 restrooms, 1 kitchen. About 9 hours a week, 2 cleaners, 3 nights. Add your price."

      Do you want this? Bid in minutes, not evenings

    17Step 17 of 17

    Send it to us

    Check your answers, then send. Only the Zentorum team sees them.

    Questions: not checked yetServices: 0Features: not answered yetLogo: not picked yet
    Goes straight to the Zentorum team.